m. DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED. It has to be. You don't need to return ethernet or HDMI cables or remote controls. 0 Kudos. Or dial 611 from your Virgin Plus phone. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting (which sounded like a lie tbh). If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Any remaining balance will be applied to subsequent bills until the. 1 ACCEPTED SOLUTION. Full time People enjoy this job; Good employer; Good shift notice. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. A quick call to VM customer service, who confirmed that generally VM dont send out technical staff, whether it be engineers, installers or technicians to pick up. Returning equipment. 22 and on 11. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. Start of main content: What. You can ret. As subject. Switched On Families. Introducing the My Virgin Media app . Equipment Return. Posted 7:20:44 PM. How it all works. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Report this profile Report Report. Any remaining balance will be applied to subsequent bills until the. Find out how to do it yourself, or how to get one of our engineers to help. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579 I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag please Simply ring our friendly customer service team. If you can get Quickstart, you can choose one of two delivery options. the property has had VM before, you may just get a Quickstart kit delivered. I called there 2 times, lost 2 hours, the problem was supposed to be solved and it still isn't. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for. I’m being called for collections for someone else. Hi, I was informed that my VM kit will be collected today. equipment, enabling us to save space on our fleet. When you place your order, we'll let you know. customer collections virgin media jobs. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully charging you for failure to return. the team leaders and other team members there made it worthwhile turning up. Our Products. We’ll get you set up as one of our approved partners. In-Home Telecoms & Energy. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Excludes broadband faults and broadband network outages. Virgin Media mobile numbers have a separate number to call. This place do not work hear as the management a bunch of power ego fools. 27/08/10 - 15:10 #5. on 15-11-2022 15:14. on 12-11-2022 09:30. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Thanks for posting on the Community Forums. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns. Thanks,Build the ideal Virgin Media package for your unique needs. Unique you've got your equipment home, her may need some aid setting she. Make sure you enclose a covering letter which includes your account number and details of the items returned including the serial number of the equipment. However, Virgin now claim they have not received all the kit and is charging me for the one piece of equipment. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Eligibility was extended to those receiving support payments in February 2023. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). Are you looking to cancel your Virgin Media chronicle? Employ you conclusion cancellation guide for all request relating up leaving Virgin Media. I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. STOKE ON TRENT. Virgin Media phone numbers. 28 December 2011 at 1:11PM. I'm sorry to hear you've been struggling to send your Hub 3 back to us. Packages ; Large ; TV ; Landline ; Mobile ; For business ; Diverse Stuff. 10. Options. Virgin Media has launched its first 4K TV set-top box, offering four times the resolution of high definition broadcasts. This depends on the equipment you want to recycle. If you don't pay that bill then it's just like any other bill from any other company. Please look out for a purple envelope, at the top right of the page. Offer terms and conditions. Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. Meet the Team. QuickStart, set up and connections. Our head office sites. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Virgin Mobile - Other legal stuff from 17 June 2022. K. I have just received my TV box and my Gig 1 router. Debt collectors have now made contact for payment. I have recently left Virgin Media due to moving to an area where you have no presence. If we can’t collect it, we’ll send you our free. It’s important to follow the instructions provided by Virgin Media when returning any equipment to avoid any additional charges. You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours, probably longer. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. Saturday: 8am to 8pm. Registered office address: 500 Brook Drive, Reading, RG2 6UU. Am you looking to cancel your Virgin Media account? Use our contract cancelling guide forward all inquire relating for leaving Virgin Media. Join to view profile Virgin Media. It. in Virgin TV 360 Wednesday; Advice please re c130 fault in Virgin Media: TiVo® service 18-10-2023; Why is it almost impossible to actually get a stream box? in Stream from Virgin Media 11-10-2023; moving from V6 Tivo to 360 in Virgin TV 360 13-09-2023Posted 1:21:33 PM. Many of the electrical and electronic items that we throw away can be recycled and reused – saving both natural resources and removing the environmental and health risks associated with sending this to landfill. Several spam calls in the space of a 24 hour period. We would like to show you a description here but the site won’t allow us. £8p/m extra or included with Gig1 or Volt. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Salary: £25,000. You can actually return the equipment yourself rather than wait for the doorstep collection. Mbps average. richardsch. I'm sorry to hear about the issue you're having with the returns kit. ie. Debt collectors for no debt. co. systems. 27500Function:Customer ContactClosing Date:22/03/2023Salary: £27,500Basic Salary: £25,000 per…See this and similar jobs on LinkedIn. So you won’t need to hop around. 150 – if you’re calling from a Virgin Media mobile or mobile. Virgin Mobile. Any remaining balance will be applied to subsequent bills until the credit is used. Any remaining balance will be applied to subsequent bills until the credit is used. Research salary, company info, career paths, and top skills for Equipment Collections Representative Make a payment in My Virgin Media. Any help would be. Customers can return. Customer Premise Equipment Collections Officer at Virgin Media Manchester Area, United Kingdom. It's an outstanding balance and will just go through the collections process. 10. co. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. I need to get the equipment back to them before they charge me and due to my mobility issues I can not get to a yodal drop. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. ) Some past topics have described long delays. Plus get help on things like wayleave & access agreements. Working hard to help connect the nation, shop our offers and order online. Virgin Media customers can return their equipment for free. New owners only seem to want to cut costs, which pulls. Then enter your email address, and click on email me my new label and follow the instructions. In addition, this is not a new problem because. Apply to Virgin Media jobs now hiring in Gants Hill Station on Indeed. QuickStart, set up and connections. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Virgin Media Gets Very Weak Customer Support Rating. The Bahrain Grand Prix is on Sunday, signalling the start of another thrilling season of Formula One racing on Sky Sports. Virgin Media; My Virgin Media; Shop;. TV on the go. New around here? Check out the do's and don'ts, in our Community FAQs. Online via the Virgin Media website. Posted 7:20:44 PM. Follow these steps to install your virgin Media Broadband, TV and Phone service. Hi - thanks for replying. 5k per year. Then enter your email address, and click on email me my new label and follow the instructionsReturn kit packaging not sent. If. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. View, change. Imagine my surprise then when I today received an email from another debt collection agency, Oriel Collections, for the very same amount. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Virgin Phone Switchover. 1 ACCEPTED SOLUTION. I made a collection booking for the return of my old TV box. . Joining in. Termination date 6 April. on 12-11-2022 09:30. Received confirmation emails etc confirming the booking as today. I carefully collected my virgin media equipment and sent the package. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Their Resolution Team emailed me in Dec22, gave me a complaint number and. Proper breaks; 7. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). Broadband. 25000Function:Customer ContactClosing Date:22/03/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. Regional Customer Premise Equipment Collections Manager Virgin Media. I closed my original virgin media account in late February 2022 approximately. Phone. Virgin Media Collections Agent Reviews. Hi all - Looking to get a 2nd TV 360 box. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. View the job description, responsibilities and qualifications for this position. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. You’ve clearly mishandled my data for this to happen and I. Are you looking to cancel your Virgin Media account? Use our contract cancellation guide for all faq relating for leaving Virgin Media. Part of your role would include door-to-door sales with new residential and business customers. From £5. Placed order for M1gig 12th August still not received modem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag pleaseSimply ring our friendly customer service team. 28 December 2011 at 1:11PM. £27. Home. You can order prepaid returns packaging on the following page and take it to your local collect plus store. Now you keep booking in dates to pick up the equipment then failing to pick it up, and to to. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Share with up to five family members. Apply to Virgin Media jobs now hiring in Tilbury RM18 on Indeed. Chatter and natter. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. We deliver over 140,000 home visits annually in the Republic of. Don't worry, we can still help! Below, please find related information to help you with your job search. The offer can be redeemed on your iPhone. They will either text or email you (from noreply@contactengine. Apologies for any inconvenience. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. A Virgin Media wall socket is simply a point of entry into your home. Working hard to help connect the nation, shop our offers and order online. Then enter your email address, and click on email me my new label and follow the instructions. If we can’t collect it, we’ll send you our free postal returns packaging. Public Sector Queries. Employer Est. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. As subject. Regional Customer Premise Equipment Collections Manager Job at Virgin Media – Sutton Function: Customer Contact Closing Date:27/01/2023 As a Regional Customer Premise Equipment Collections Manager, you’ll manage daily operations of collection team within designated areas, driving returns of CPE from disconnected customers. The signal in my home was so bad I cancelled the sims within my 14 day cancellation period, therefore no charges. Turn on your TV and get connected. 86Gary. Simply press 1 when you get through to the automated menu, and you'll be put through to. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. A common explanation is that the number port is in progress and may complete shortly (usually within a day as reported on here). We do initially offer an appointment when we get in touch via text. 00 so why is it that a customer of virgin is offered so much higher. Bound till main content Accessing Get . Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. on 30-10-2022 08:03. And Products. All Rights ReservedSee what you can do. Connect25-4022. Virgin Media’s research also found that more than 20% of its 5. Plug into the Virgin Media wall socket. I am anxious to return the unused equipment to avoid incurring any expense. Your equipment will be delivered by the courier company, DPD. HistoryVirgin Media recollecting old equipment. Turn on and start the Box. can be some cliques in places but for the most part it wasn;t too bad. reg number. Once the system processes the return, the reminders will stop. Beyond that, sometimes the port seems to get 'stuck' and requires further intervention from VM to complete. 1 follower 1 connection. to 9 p. This means that customers who have old Virgin Media equipment, that we can’t redeploy, canReturning Virgin Media Equipment in Virgin Media: TiVo® service 09-07-2023; Recycle old media box turned to collection - confused in Virgin Media: TiVo® service 20-03-2023; Returns in Virgin TV V6 10-02-2023; Netflix signed out after two weeks saying restart membership in Stream from Virgin Media 16-01-2023Virgin Media Verified account. I've called the contact centre twice and they can't find any record of a job to c. We have an anti-piracy team dedicated to fighting piracy on our network in addition to monitoring the sale and use of unauthorised devices on online and offline. I have cancelled my Direct Debit and would appreciate not being threatened To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. I cannot access support since I don't yet have an account number and I can't reach support by phone. This is Virgin. My Virgin Media App. On this letter, there is a label sticker. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. I dont have the - 5205783. You have contacted me this week again about sending the old one back to you. on 28-10-2022 09:20. Our team are doing all they can to report scammers and get fake accounts taken down. | Read 3,621-3,640 Reviews out of 74,487The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. com ) to arrange an appointment for collection team to come round and pick it up. 12 months’ welcome discount on 12 month minimum term: New customers only. Imagine my surprise then when I today received an email from another debt collection. Hi all,. on 19-10-2021 15:13. Join to view profile Virgin Media. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. It is usually a mail returns bag or a plain flat-pack returns box. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Virgin sent us packaging initially but then contacted us and told us that they had a team in the area so not to use the packaging/post option. The Collections Agent role is open to everyone - simple. Thanks for your post. Tuning in. Today, I received an email from Virgin Media stating, ”We've tried to get hold of you about returning our kit, but it looks like we still haven't got it back yet. Search Search. For more information, check out. I was assured that I would not be billed the £40 (I'm owed £72 as a. Struggling to pay. Our Products. 40pm, when I was stood OUTSIDE my door at that precise time, and saw NO SUCH delivery van, driver, parcel nor paperwork, this is the 2nd time its happened, and I will instruct my legal team to investigate this, and prosecute where necessary,. You can contact our collector directly on 01 4405310. 42 minutes ago. on 22-09-2022 11:27. New equipment; Options. We would like to show you a description here but the site won’t allow us. when you join us. Or stream, control and manage. All Virgin Media equipment is clearly branded. Hi. 0 Kudos Reply. You may also wish to ring us on 0345 454 1111, and our team may be able to. All Virgin Media equipment, except the Stream product, require co-ax connection. 22-08-2023 09:32 - edited 22-08-2023 09:36. I've emailed, applied online and requested via chat but not wanting a charge for something I'm trying to return without much successSearch Virgin jobs with virgin media. Sign in . Accordingly, the Virgin Media network in Liverpool is currently down, causing disruption to some customers. Hi there, I wasn't sure which section to post this under, so hopefully, it will get to the right person. Full disconnection - Removing all of your services and closing your account. Connect Mo Jaffery Bradford. Equipment Collections Representative Virgin Media. To do this, you’ll need to wait until you receive your tracking email. You can contact our collector directly on 01. In your email, include your address, account number, area code, and other essential details. Virgin Media is a telecommunications company. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. Equipment Collections Representative Virgin Media. Options. They provide telephone, television and internet services. 10 for an account that was cancelled, the sim card contract finished on 16th July and I cancelled 1 month before, I wasn't transferring the number. However, their delivery partner Contactengine doesn't seem to specify a time window and there is no way one can contact them. Launched in November 2020, our Essential broadband packages provide a range of affordable options including Essential broadband (£12. Services and installation of equipment may vary subject to government advice on COVID19. We would like to show you a description here but the site won’t allow us. Final payment in Collections. Full time People enjoy this job; Good employer; Good shift notice. on 10-03-2023 19:57. Partial disconnection - Removing one or more products/services from your account, but remaining a Virgin Media Business customer with other products/services. New around here? Check out the do's and don'ts, in our Community. The Virgin Group is proud to launch its exciting new rewards club, Virgin Red, which will reward Virgin customers across the Virgin family. Further exclusions & legal stuff apply. D01 C9W8You will be asked to return any Virgin Media equipment, such as routers or set-top boxes, after you cancel your services. Seacroft, Leeds. Followers who post on Richard’s social media feeds have been targeted in private channels by people with fake accounts. com, the worlds largest job site. How many stars would you give Virgin Media? Join the 78,059 people who've already contributed. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. 99/month or £79. Introduction. Mon-Sat 9am-5pm. in Managing Your Account - Cable 31-10-2022; How to get through to someone who has answers at Virgin - delayed instals and losing money in Managing Your Account - Cable 28-10-2022; Lack of consistency and coordination/update in Managing Your Account - Cable 22-10-2022Collections Team Manager at Virgin Media West Midlands, England, United Kingdom. If we get this back within 30 days and it’s validated, we. Hub 4: up to £75 per unit. Find out all you need to know about contract lengths, equipment, cancellation and more. D01 C9W8. Research salary, company info, career paths, and top skills for Equipment Collections RepresentativeMake a payment in My Virgin Media. The legal stuff. I have recently left Virgin Media due to moving to an area where you have no presence. Having read some of the posts on this forum I am worried that this is. I have recently been contacted by a debt collection agency who say they are collecting a debt that I owe to VM! Now this apparently comes from two sims I purchased back in October 2020. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Read a summary of the Virgin Media Ireland terms and conditions here. Phoned to chase, 45 minutes trying to get someone to make sense. Reply. Virgin Mobile - Other legal stuff from 17 June 2022. I have now received the returns pack with the silver terminator cap I’m supposed to put on the Virgin media wall socket. Virgin Media is a telecommunications company. All equipment was sent back in the post and numerous phone calls were made to the customer service. 1) Yes RJ11 plug to BT socket is the adapter. Regards. Thank you for your post and welcome back to our community forums. 99 annually. 3 weeks ago. Relocating Virgin Media equipment, such as TV cables. Work in a variety of settings, such as educational institutions, museums, and corporations, and with various types of informational materials, such as books, periodicals, recordings, films, and databases. 6 million cable customers in the UK is an unpaid carer – and 58% of them reported feeling lonely or isolated. We offer the full kit and caboodle – Broadband, TV services. There is a link on the email which opens Media have a long and proud history of serving the community with products and services which enable people to stay connected. Equipment must not be resold, transferred or otherwise distributed for commercial purposes. on 15-01-2023 17:19. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Full time People enjoy this job; Good employer;. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. Main. com to arrange an early pick up of the equipment. Just complete our disconnection form to make your. If you close the account we may look to collect equipment like a digital box or a modem at the address, we can arrange this at a time that suits you. In this. Give our Customer Care team a ring on the numbers below. Gave VM 30 days notice to terminate on 7 March. So is this legite thank youEquipment not received. At this point I sent all my equipment back to virgin (2 tv set top box's. Nottingham, England. Options. Need a little help swapping your SIM? Bring your phone, your letter and your new SIM to one of our stores and we’ll get you set up and ready to rock and roll. You may choose to receive a paper bill instead. If you want to be on the safe side, email VMEquipmentCollections@actavo. You can contact us to discuss your O2 mobile products and services. Also I noticed that the collection points used by Virgin have deveral different carriers sevicing them and I wanted to know which carrier to use. I am moving home and signing up to Virgin Fibre. Alternatively, you may be charged a fee for failing to return the equipment in a timely manner. Reply. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. The 1st retention person told me that the best they can offer me to keep me is actually £35. Virgin Media employs 8,988 employees. uk. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. ago. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all).